CRM On Demand - Supplemental Applications (MOSC)

MOSC Banner

Update Lead when there are a Lead and a Contact with the same email

edited Feb 27, 2012 7:32AM in CRM On Demand - Supplemental Applications (MOSC) 4 commentsAnswered

 

We have the following scenario: the lead updates its missing information through a webform.

 

There is an existing Contact and a Lead with the same email address and when the information is published into CRM, it updates the Contact as "registered" under completed activity, but it doesn't update the blank fields (since the webform fields are CRM On Demand Lead  attributes only) and it does not update the Lead at all.

How can we get the Lead information updated in CRM, even if there is also a Contact record with the same email address?

 

Regards,

Noemi

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center