Teleservice - EBS (MOSC)

MOSC Banner

Root cause analysis reports based on Customer feedback

edited Jan 31, 2012 2:41AM in Teleservice - EBS (MOSC) 5 comments
Hi,

We are presently using a Oracle apps CRM system to generate service requests for the end customers.We receive feedback from them on the associated SRs which is currently a manual process and is stored in a spreadsheet.Is there any module that I can use to analyse this data and derive some kind of root cause analysis to identify the areas of concern?

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center