Teleservice - EBS (MOSC)

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Creating unique survey responses

edited Feb 22, 2012 8:30PM in Teleservice - EBS (MOSC) 2 commentsAnswered
The implementation process is to send survey URL for the SR no  as part of  "CLOSED" status notification.What I noticed is that client user can click on the URL multiple times and submit a fresh survey response. This could end up creating multiple responses if a client user gets creative.

Is there a way to prevent user from submitting more than one response to a survey URL ?
Also, how to replace "RespondentXX" with actual ticket owner name in the Response.

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