Teleservice - EBS (MOSC)

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Question about Debrief setup

edited Jan 31, 2012 4:51AM in Teleservice - EBS (MOSC) 2 commentsAnswered
Hello,

We would like to do some better tracking of service activities and are looking at the debrief functionality to do this. However, we do not have a need for submitting labor charges. Is it necessary to employ the charges functionality when using the debrief form?

Best Regards,

Cheryl

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