Teleservice - EBS (MOSC)

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trigger fired when saving a SR in contact center form

edited Jan 31, 2012 7:08PM in Teleservice - EBS (MOSC) 3 comments
Hi,

I want to display a message using form personalization when a SR is saved in crm system.But I would like to know the trigger I can use in the form  personalization.Basically what is the trigger that gets fired when a SR is saved in contact center form?

Thanks,

Debarati

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