Chargeback settlement method against Manual Claim source
Is it possible to add Chargeback Settlement method against a 'Manual Claim' source? In the list of available settlement methods for a Manual Claim source, Chargeback is not listed.
It does provide Credit Memo - Invoice and Credit Memo - on account settlement methods. So even though the claim class is 'CLAIM' and it is directly created in Trade Management (not interfaced from AR), we are still able to settle it with a Receivables settlement method. Hence I was wondering if there is any way to add Chargeback also to this claim source
If that is not possible, how do we use the 'Manual Claim Group' source on creating a claim. Chargeback is a seeded settlement method available in this claim source. When we go to Oracle Trade Management User > Claim tab and create a claim, it always defaults to the 'Claims' custom setup which is linked to 'Manual Claim' source. Is there a way to use the 'Claim Group' as the custom setup type (since this is linked to 'Manual Claim Group' claim source)?