Teleservice - EBS (MOSC)

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Automatically assigning owner to a group for a created service request through API.

edited Jul 24, 2012 2:48AM in Teleservice - EBS (MOSC) 7 commentsAnswered
Hi ,
We are creating a service request through SR creation API, Our requirement is to automatically  assign a SR created through AP to a particular group

We have done all the territory setups to auto assign the SR to a particular group, When we are creating a SR through forms it is assigning as expected, but it is not assigning to a group while creating through API.The owner field is showing null in the SR form.


Please do the needful on this issue.


Thanks,

Santosh.


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