Automatically assigning owner to a group for a created service request through API.
Hi ,
We are creating a service request through SR creation API, Our requirement is to automatically assign a SR created through AP to a particular group
We have done all the territory setups to auto assign the SR to a particular group, When we are creating a SR through forms it is assigning as expected, but it is not assigning to a group while creating through API.The owner field is showing null in the SR form.
Please do the needful on this issue.
Thanks,
Santosh.
We are creating a service request through SR creation API, Our requirement is to automatically assign a SR created through AP to a particular group
We have done all the territory setups to auto assign the SR to a particular group, When we are creating a SR through forms it is assigning as expected, but it is not assigning to a group while creating through API.The owner field is showing null in the SR form.
Please do the needful on this issue.
Thanks,
Santosh.
0