Lease and Finance Management - EBS (MOSC)

MOSC Banner

R12: Unable to term service contact line becuase tied to an SR.

edited Feb 6, 2012 4:07AM in Lease and Finance Management - EBS (MOSC) 2 commentsAnswered
Hello!

Oracle R12.1.2

Issue: Trying to terminate a service contract but get the following error. "You cannot terminate this contract/line because a service request is pending against this contract/line. Please try again later."

There are no open SR against this customer. I found article [ID 1378592.1], but like I said, no OPEN SR against the customer.

What gives?  Obviously, a SC could be associated to a multitude of SR's over the course of their contract.  The only work around is to disassociate the Contact from the CLOSED SR.

Do we have a profile setup incorrectly?  It doesn't seem right that you would have to disassociate the SR from the contract inorder to terminate the contract.  I understand if the SR was open, but it isn't.  Ideas?

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS LFM Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center