RMA with "Return with credit only" workflow requires instance number
Hi,
We have a scenario in E-business suite 12.1.3 version.
After the orders are booked, the RMA return line is to be created with credit only. This is at the pre-fulfillment stage. And hence has not created any Item instance number in the install base for the inventory item.
Question
During the creation of the RMA return with "Return with credit only" , why do they require Item instance number in the installation details as mandatory. One may skip this step, but the error keeps accumulating at the "Transaction Error processing" screen of the install base. Is this a bug?
Please provide your inputs.
We have a scenario in E-business suite 12.1.3 version.
After the orders are booked, the RMA return line is to be created with credit only. This is at the pre-fulfillment stage. And hence has not created any Item instance number in the install base for the inventory item.
Question
During the creation of the RMA return with "Return with credit only" , why do they require Item instance number in the installation details as mandatory. One may skip this step, but the error keeps accumulating at the "Transaction Error processing" screen of the install base. Is this a bug?
Please provide your inputs.
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