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Form personalization problem with special menu

in EBS Customizations (MOSC) Question
I am trying to use form personalizations to copy data from the SR form to the Manage Escalations form at the time the Service Request is escalated. The SR is escalated by clicking on 'Request Escalations', under Tools1, so I am using Special24 as the Trigger Event. The problem is that now when I click on 'Request Escalations', nothing happens. All I am doing is setting global variables. I am not getting any errors.

What am I doing wrong?

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