Teleservice - EBS (MOSC)

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Need to assign a specific Group during SR creation in HTML

edited Mar 20, 2012 3:27AM in Teleservice - EBS (MOSC) 4 comments
We need to ability to assign a specific group at the time of creating an SR via HTML (Service Desk or Customer Support).  Is there a way to accomplish this via personalization where we display the entry fields “Assigned Group” and “Individual Owner” in the ‘Create Service Request’ page?

Thanks in advance

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