Siebel Business Process & Functionality (MOSC)

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Compatibility Rules not working for Bundle and coupon Combination

edited Dec 16, 2016 12:12AM in Siebel Business Process & Functionality (MOSC) 3 commentsAnswered
We have created the compatibility rule to exclude coupons (Say C) while taking list of bundles (Say . But the compatibililty rule is not working as expected for all kind of scenarios. The issue details are as follows:

Case 1:
Coupon has been added in an Add New Service order and it got asseted successfully. User is now placing an another Add New Service order under the same billing account to add the bundle.
Expected Result:
The Siebel compatibility rules should fire and throw an error stating that the Product C excludes Product B.
Actual Result:
Siebel does not throw any error and allow the user to submit the order.

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