IB Replacement is creating new subline on a Entered Service Contract
We just upgrade from 11.5.10 to 12.1.3. We do IB replacements by creating Sales order. So in 11.5.10, if service contract is in Entered status, IB replacement would just flip the IB on the covered product. However when we ran the same process in 12.1.3, it showing two sublines, one wth status cancled and added new line with status entered. Also both sublines are referening to newly created IB??
So my question is why it created cancelled subline if contract is in Entered status vs in 11.5.10 it just fllips the IB on the same subline. Also both sublines are referring to newly created IB?
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