Field Service - EBS (MOSC)

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Returned for repair process flow

edited Mar 13, 2012 1:48AM in Field Service - EBS (MOSC) 3 commentsAnswered
Hi,

I am trying to setup 'Returned for repair' process flow in Oracle apps 12.1.3.

when I ship back the repaired item, the system is not shipping the same serial number that was returned for repair. It picks and ships any serial number available for the item in the subinventory.

I have set up Install base transaction subtypes with 'Reference Rqd' set to 'Y' in ''Source Info section' for 'Return' service activity code.

'Reference Reqd' is left unchecked for 'Non source info' for the 'Return' Service activity code.

For 'Ship product' service activity code, 'Reference Requd' is left unchecked in Source as well as Non source info section.

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