Enterprise Service Automation (ESA) - PSFT (MOSC)

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Prepaid Utilization Rows not created; What are the options for resetting the Contract Prepaid Remain

edited Mar 13, 2012 10:01AM in Enterprise Service Automation (ESA) - PSFT (MOSC) 1 commentAnswered ✓
I have a Prepaid Contract with one prepaid line (bill plan B102) and one rate based bill plan (B101).   We 'readied' the rate based bill plan and billed it PRIOR to 'readying' the Prepaid Bill Plan.  The CA2BI process created a debit invoice in Billing (i.e, $100) without any utilization and our user processed it thru to Receivables.   Now, the Remaining Amount of the Prepaid Line is incorrect since it still shows the original purchased amount; the Billed Receivables Account is over-stated since we created an actual invoice, and the Deferred Account is over-stated because there aren't any utilization rows

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