U.S. Business Process Question: Who Contacts Your Bank in this Scenario?
Scenario: You are a U.S. company who makes electronic payments (ACH or Wire) out of your Oracle Payables module, which gets transmitted to your U.S. bank via automated FTP. Your Oracle AP user successfully processes the electronic payment. Your Oracle system succcessfully creates a payment file and passes it to your FTP server, but your FTP server sends an e-mail alert that it was unable to transmit.
In this scenario, who is responsible for calling your bank to verify that your bank indeed did not receive that file?
a) Your AP dept.?
b) Your Treasury dept.?
c) You -- the EBS functional support person?
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