Receivables - EBS (MOSC)

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Customer calls in R11.5.10 questions on how to use the functionnality

edited Mar 20, 2012 5:18AM in Receivables - EBS (MOSC) 3 commentsAnswered
Hello,

We want our collectors to start using the customer calls functionalities in AR, and as I have been testing I have a few questions about the way it works.

One of them is how do we "Complete" a topic ? there is documentation about how to complete an Action but not a topic, and if I complete the Action related to a topic, the complete flag is still N on the topic level.

Another question is : is there some standard use of the "NOTIFY" person which can be entered on Action screen ?

More generally, what is the best way to work with the Customer Calls ?

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