Call for Interviews: Your Incident Management Process
Another Voice of the Customer Opportunity for you!
Oracle support wants to interview customers that represent a cross-section of roles within your company that look at and participate in Incident Management. The interviews will last up to an hour and will ask about your internal processes and metrics. We want to know what you are trying to achieve through your processes and how you are measuring success. In addition, we want to understand where Oracle support or Oracle products should be providing capabilities that help you achieve your goals in Incident Management. The purpose of the interview is to create a support service design based upon your requirements to meet your goals.
Oracle support wants to interview customers that represent a cross-section of roles within your company that look at and participate in Incident Management. The interviews will last up to an hour and will ask about your internal processes and metrics. We want to know what you are trying to achieve through your processes and how you are measuring success. In addition, we want to understand where Oracle support or Oracle products should be providing capabilities that help you achieve your goals in Incident Management. The purpose of the interview is to create a support service design based upon your requirements to meet your goals.
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