Call for Interviews: Change Management, Incident Management and My Oracle Support Search
Oracle Support wants to hear from you! We currently have three Voice of the Customer opportunities open for participation!
Oracle support wants to interview customers that represent a cross-section of roles within your company that look at and participate in Change Management. The interviews will last up to an hour and will ask about your internal processes and metrics. We want to know what you are trying to achieve through your processes and how you are measuring success. In addition, we want to understand where Oracle support or Oracle products should be providing capabilities that help you achieve your goals in Change Management. The purpose of the interview is to create a support service design based upon your requirements to meet your goals.
- Your Incident Management Process (see thread 2948417)
- Your Change Management Process (see below)
- Search Features and Enhancements in My Oracle Support (see thread 2938554)
Oracle support wants to interview customers that represent a cross-section of roles within your company that look at and participate in Change Management. The interviews will last up to an hour and will ask about your internal processes and metrics. We want to know what you are trying to achieve through your processes and how you are measuring success. In addition, we want to understand where Oracle support or Oracle products should be providing capabilities that help you achieve your goals in Change Management. The purpose of the interview is to create a support service design based upon your requirements to meet your goals.
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