Teleservice - EBS (MOSC)

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Is there a way to update Problem Code in a service request in iSupport ?

edited Apr 2, 2012 2:19AM in Teleservice - EBS (MOSC) 4 comments
Whilst creating SR in iSupport, I can select Problem Code  from a list.
But when I try to change the problem code via updating the newly created SR, I am not allowed to do this,
as there is no list available.

Does anyone know how it is possible to get the problem code  list to display?

The iSupport region code is IBU_CF_SR_PROB_TYPE_CODE

Many Thanks

Regards

Allin

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