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Frustrated Oracle Support

edited Jan 25, 2016 9:12AM in Using the My Oracle Support Portal (MOSC) 13 comments
Hi,

Did any one get oracle support ever on any issue? i have been working with oracle support for a while and i have real horrible experience, today i have a headache after talking to support person, kind of weird attitude they have is not friendly at all and the main thing is that they don't even know what they are talking about.

Once i share my screen and give one of the rep complete overview of the issue and after couple of days another one comes in to the picture and when asked he said that he will work with me and has to do the screen share session again because earlier rep hasn't done any documentation, is it my fault? any ways did the whole thing again and it's been more than a month i haven't received any solution for my problem, escalated this issue twice but no effect :-(((((

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