CRM On Demand - Administration (MOSC)

MOSC Banner

Assigning Service Requests based on Availability and Skillset of the Users based on Appointments

edited Apr 4, 2012 7:04PM in CRM On Demand - Administration (MOSC) 4 comments
Hi,

We have a requirement that the Service Requests should be assigned to the users based on their Availability and Skillset.

The Availability would be based on the Appointments, wheather Users are free or engaged.

Any inputs would be really helpful.

Thanks and regards.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center