CRM On Demand - Administration (MOSC)

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Reassign sr

edited Apr 9, 2012 5:00AM in CRM On Demand - Administration (MOSC) 1 commentAnswered
Hi gurus,
Need some help on this.
we have a scenario where in when a new sr is created it is defaulted to person A.
if the problem type is 1 then it has to be assigned to B
if the problem type is <> 1 then it has to be assigned to C who is the ASR - pulled in from the account object using joint field value.
if the problem type is <> 1 and there is no ASR then the sr has to be assigned to A.
the product area and the problem are selected via a selector report and updated on the sr via webservices.

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