Travelling comments in siebel via dashboard

Hi All,

Currently users use a note pad to document the information that should go to a comments of a service request. They do this by navigating across various screens and capture the relevant information and store it in a notepad in their machine. once they have gathered all the required information, they go back to the service request and update the comments of the service request with the information from the notepad.

We are looking for such a notepad functionality with in the Siebel .

Using the customer dashboard, following is the approach we are looking for . Please let us know if any one implemented the below or any such similar solution to address the requirement