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iSupport: capture customer confirmation

edited Apr 15, 2012 10:22PM in Teleservice - EBS (MOSC) 2 commentsAnswered
Is there a possibility to capture customer confirmation through iSupport?

I have this in mind: task has a customer confirmation option set to required, tasks are displayed in iSupport, customer confirms through iSupport that scheduled times are OK, dispatcher commits the schedule.

Is this possible through setup or do I need a customization?

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