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Teleservice - EBS (MOSC)

No planned effort in task

Apr 15, 2012 9:41PM edited Apr 18, 2012 6:40PM in Teleservice - EBS (MOSC) 4 commentsAnswered

Hi

In both 11i and R12, there are instances where the coverage has 2 or more severities.

When creating SRs the planned effort in the task is null yet the planned start and end dates are correct for each severity.

Where the the coverage only has 1 severity it works fine.

How do I fix this?

Thanks

Duane

0

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