Teleservice - EBS (MOSC)

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Displaying pop up message when a SR is searched

edited Apr 27, 2012 12:23AM in Teleservice - EBS (MOSC) 3 comments
Hi,

We have a requirement to display a warning message to an agent whenever some specific SR s are searched in the contact center form.It maybe that agent is searching from Customer Support or from CIC User->Citizen management->View Citizen Service requests or any other screen where the SR number appears.Please can you advice how this can be achieved.

Thanks,

Debarati

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