Direct Connect Punchout items dispatching to wrong supplier
Hi everyone,
I was just wondering if those who use Direct Connect for making purchases have had the same experience as us. Lately, it seems we are getting a good number of requisitions (and then POs) where the user ordered an item from one Direct Connect supplier, but the PO dispatched to a different Direct Connect supplier. For example:
- User created requisition and punched out to OfficeMax....brought back a box of pens into the requisition
- Purchase order created via PV_AUTO_SRC and ended up showing the vendor ID for Dell
- Purchase order line shows OfficeMax item number and description
I was just wondering if those who use Direct Connect for making purchases have had the same experience as us. Lately, it seems we are getting a good number of requisitions (and then POs) where the user ordered an item from one Direct Connect supplier, but the PO dispatched to a different Direct Connect supplier. For example:
- User created requisition and punched out to OfficeMax....brought back a box of pens into the requisition
- Purchase order created via PV_AUTO_SRC and ended up showing the vendor ID for Dell
- Purchase order line shows OfficeMax item number and description
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