Teleservice - EBS (MOSC)

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Create Service request API with 'Service: Auto Generate Tasks on SR Create' to 'Task Type Attribute

edited May 1, 2012 6:11AM in Teleservice - EBS (MOSC) 1 comment
Hi

We are on 115.10.2 and using standard Service request API to create an SR for one of our custom application.

Once SR is saved,we would like to generate the tasks automatically.We have set the Profile Option 'Service: Auto Generate Tasks on SR Create' to 'Task Type Attribute Configuration'

SR flags (Pass p_auto_generate_tasks IN VARCHAR2 as 'Y' to )in the API are set to true.

The Tasks are not created with the above profile setup.


Review of Oracle Support notes information:

Service Request API supports the automatic task generation only using the  'Task Templates' profile value.

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