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How do you recalculate workflows for tasks?

edited Nov 16, 2013 12:45AM in CRM On Demand - Administration (MOSC) 8 commentsAnswered
Please could somebody help me?

I have set up 3 workflows for tasks. But they don't re-calculate if somebody changes the due date of the task. So if I create a task on 30/04/2012 with a due date of 02/05/2012, but modify it on 01/05/2012 to a due date of 03/05/2012. I get the overdue task notification on 03/05/2012, but I want it to be 04/05/2012.

This is what I have set up:

1. When new record saved. Workflow rule condition. [<Activity>]='Task' AND [<Status>] <> 'Completed'

Actions:

1. Email notification for new task.

2. Wait. Until [<DueDate>]+1

3. Email notification for overdue task.

2. When modified record saved. Workflow rule condition. [<(PRE('<DueDate>')<>[<DueDate>]

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