Teleservice - EBS (MOSC)

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Adding additional search criteria in contact center form

edited Jun 4, 2012 3:24AM in Teleservice - EBS (MOSC) 1 comment
Hi,

I am storing a unique id in a DFF field of cs_incidents_all_b. I have included this custom field in the search criteria of the contact center form so that I can retrive the SR number corresponding to that.I can search by this field but it is showing me the customer and contact details and not the SR number.How can I retrieve the corresponding SR number? The search should return me the same details as when I search by a SR number.Please can you advice.

Regards,

Debarati

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