Siebel Open UI, Tools, Scripting and EAI (MOSC)

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Issue and other details in SR# is missing

edited May 26, 2012 5:10AM in Siebel Open UI, Tools, Scripting and EAI (MOSC) 3 commentsAnswered
Hi,

I'm facing issue with my Siebel call center application, the issue is as below:

We are creating SR# and keeping updated the issue under the SR#, changing the status of the SR# to closed. But after few days I'm seeing that the SR# is coming as opened and all the issue items are missing from the SR#  and audit trail is not available for the SR#. When I checked the S_SRV_REQ table I could see that issue item is available in table. Any idea why the issue iteam is not coming in user interface. When I checked the S_AUDIT_ITEM table I'm not able to see any record related to this SRs.

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