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EBS Customizations (MOSC)

Missing Customer Profile window in version R12

May 23, 2012 10:43PM edited May 24, 2012 8:23PM in EBS Customizations (MOSC) 1 comment

Hello,

EBS 11.5.10.2: When creating a service request, the window Customer Profile was open.

After migration to R12, the window Customer Profile is no more open.

How to open it automatically in R12?

Note:

The information exists in Contact center window.

Thanks in advance,

Armel.

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