Credit card refund for migrated receipts
Hi,
We are upgrading from 11.5.10.2 to 12.1.3 also changing our payment provider. The older transactions before migration are with provider A and new transactions will be going to provider B. When any refunds need to created for transactions with provider A how to process, we have couple ideas as below.
Option 1 (old transactions)
-- Reverse receipt
-- create credit memo and apply to the open balance
-- cut a cheque in AP and send it to customer
-- but we are missing some accounting entries and the cash account is not balanced
Option 2 (old transactions)
-- Reverse receipt but create debit memo reversal
We are upgrading from 11.5.10.2 to 12.1.3 also changing our payment provider. The older transactions before migration are with provider A and new transactions will be going to provider B. When any refunds need to created for transactions with provider A how to process, we have couple ideas as below.
Option 1 (old transactions)
-- Reverse receipt
-- create credit memo and apply to the open balance
-- cut a cheque in AP and send it to customer
-- but we are missing some accounting entries and the cash account is not balanced
Option 2 (old transactions)
-- Reverse receipt but create debit memo reversal
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