Query w.r.t warranty from within depot repair.
1> customer complaints about defective equipment with serial S1
2> create SR and RO on serial S1
3> customer is shipped the loaner serial S2 from STOCK on sales Order.( Ownership is still depot )
4> on the RMA order created in depot, receive the defective serial S1 into Quarentine subinventory . ( Ownership is still the customer)
4.a>(Based on certain predefined criteria, one such criteria: if customer returned equipment is defective as customer mentioned , and in-line with business agreed clauses w.r.t customer for repair within warranty), The depot manager has discretion on warranty period of the S2 given to customer , based on customer response to retain or return loaned equipment S2 and receive or not receive the repaired defective equipment S1.)