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regarding the process of De-construction of a made to order part. warranty / preventive maintenance

edited Jun 9, 2012 11:19PM in Teleservice - EBS (MOSC) 1 commentAnswered
Hi Team,

regarding the process of De-construction of a made to order part:

1. A Equipment , parent part serial number 123456 is assembled from 5 sub assemblies serial numbers 001, 002, 003, 004 and 005.
2. The part is sold to customer A from "M" centre in OU1. It has a one year warranty and a service / maintenance contract has been authored for the customer for 1 year.
3. The Equipment fails and is replaced with a new Equipment serial number 322433.
4. The faulty Equipment is returned to "T" another repair centre in OU2  for repair and to be included back into stock (using correctly identified channels and process’s).
5. "T" repair centre in OU2 receive the device and they repair it back to a 100% acceptable working Equipment condition (via a repair order).

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