Teleservice - EBS (MOSC)

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Oracle 11i Field Service Issue - Ticket was opened under an AR number that was not available.

edited Jun 11, 2012 7:36PM in Teleservice - EBS (MOSC) 4 commentsAnswered
Hi All,

There is an issue reported by our business user. A service request was opened under an AR number that was not available. Also the user debriefed.This was done by fault. 

The debrief lines have been closed. The task is also closed. The charges are still unsubmitted.

The user now wants to bill this amount to another Service Request since the AR number to this SR is not valid.

Can you please let me know how to clear the open cost from the user's plate.

Regards,

Radhika.

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