Code Samples for automatic assignment of SR Owner, Group, SR Task Owner and SR Task Assignee using A

Dear all,

We are currently implementing a custom program that automatically assigns the SR Owner, Group, SR Task Owner and SR Task Assignee using Assignment Manager API.

 

We are trying to get a table of eligible group and owners that can be assigned to an SR.

We then intend to use the CS_ServiceRequest_PUB.update_owner to do the assignment of one of this group and owner to the SR.

 

What we did:

 

We called the JTF_ASSIGN_PUB.GET_ASSIGN_SR_RESOURCES as below with particular values, after initializing the application using fnd_global.apps_initialize, and also tried to set the particular org environment, for which it works in front end to give the appropriate group after clicking the assignment manager.