Teleservice - EBS (MOSC)

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Need to automatically change service request status based on task status

edited Jun 13, 2012 11:49PM in Teleservice - EBS (MOSC) 2 commentsAnswered
Hi guys,

we are trying to find a way to automatically change the status of the service request when the task status is changed. For instance, task status = completed, then service request status = to invoice.

I know that this is already logged as an ER - but has anyone have done that?

Thanks,

TC

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