Call Center Agents receive a "400" error when S/R description contains code

Technical call center agents sometimes copy path names and/or code lines into S/R problem descriptions (see example).  When this happens, sometime access the S/R will cause a "400" error.  Has anyone else had this experience and if so, how are you getting around it?   Thanks

Example

The JPWX 12.1.1 files have been staged on eagle. Below is the location and checksums. /swdeploy/scm_staging/Prod/WX/12.1.1/ 2957876335      4157440 WX_release_12.1.0.001.tar 512094915       1274    wx_release_12.1.0.001_release_notes.txt