Oracle Auto Service Request (ASR) (MOSC)

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7120 unable to register: firewall issue? [ZFS Storage Appliance (ZFS SA) ports and serves names for

edited Apr 30, 2015 10:04AM in Oracle Auto Service Request (ASR) (MOSC) 9 commentsAnswered
I have a new ZFS Storage 7120 appliance that I'm trying to register.  Whenever I try to connect, I get the following error:
"The appliance was unable to connect to the remote support servers (or the web proxy, if specified).  Check your proxy and network
configuration."

I am using my valid MOS account.

The unit is behind a (very) restrictive firewall.  From the CLI, I have run  "ping -p 443" on both transport.sun.com and transport.oracle.com,
and both return that they are alive.  I'm wondering if it's trying to connect to something else, or on a port that isn't opened.  Can anyone

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