CRM On Demand - Administration (MOSC)

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Workflow where email is sent to contact of the case

edited Jun 13, 2012 7:27PM in CRM On Demand - Administration (MOSC) 1 comment

Hello,

I have created a workflow where an email is sent out when a case is created. Now I need to send this email to case contact. I am looking at To fileds in case and none of them have case contact in them as an option. I only see Case Owner, Case Owners Manager, Account Owner, Account Owners Manager, Case Created by.

Can you help me on how I can customize the To filed to have Contact in it.

Thanks,

Saujanya

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