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Teleservice - EBS (MOSC)

Bill to and Ship to addresses from IB should populate into Service Request Form

Jun 14, 2012 7:23PM edited Jun 15, 2012 12:49AM in Teleservice - EBS (MOSC) 5 commentsAnswered

Hi Experts,

We are working with eBiz 11.5.9.

When I log a Service Request through call centre responsibility,I enter customer account number and product serial number.

Based on the serial number, Bill to and Ship to addresses are getting auto defaulted into Addresses Tab.

But these addresses are primary bill to ,ship to sites defined at ebusiness centre.

I need ship to and bill to address details should auto default from Install base for that particular Serial number entered.

I am a techie.So can anyone suggest how to achieve this.

Thanks in Advance.

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