Teleservice - EBS (MOSC)

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INCIDENT_TRACKING.CUSTOMER_PO_NUMBER field getting blank after saving in SR form

edited Jun 25, 2012 12:21AM in Teleservice - EBS (MOSC) 6 comments
Hi,

I have done form personalization on SR form (CSXSRISR) to rename/hide some fields, and  using INCIDENT_TRACKING.CUSTOMER_PO_NUMBER to capture  some information. Once I am entering and saving the record, value in  INCIDENT_TRACKING.CUSTOMER_PO_NUMBER  gets blank after saving and again I have to enter the value.

It is creating confusion among users, that once they have entered value, how it can be disappear after saving.

Is there any profile option /any other thing in this regards?

Thanks & Regards,

Gaurav Joshi. 

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