Field Service - EBS (MOSC)

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Oracle MFS Laptop Sync Error on first sync

edited Jun 14, 2018 6:27PM in Field Service - EBS (MOSC) 5 commentsAnswered

We have added Oracle Field Service/Laptop responsibility to users and when they perform the webtogo installation the initial sync fails at the end (~92%) the Synchorinize Application Data phase with the foillowing error: null unknown error.

I searched for that error in Oracle Support but cannot find any references. The users also have Oracle Field Service/Palm responsibility which we plan to end date once we get them moved over to the laptop. Not all of the users see the error. I was able to resolve the problem for one of the users by dropping and recreating the user but hope that is not the solution.

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