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Teleservice - EBS (MOSC)

CRM Service Requests - View Only

Jun 22, 2012 1:48AM edited Jul 9, 2012 7:40PM in Teleservice - EBS (MOSC) 9 comments

Dear Community,

I have a requirement whereby a CRM teleservice responsibility should be able to change some service requests(R/W) but only view some other types (R).

Can anyone suggest a good way of achieving this.

Many Thanks

Allin

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