CRM On Demand - Supplemental Applications (MOSC)

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ODM process of publishing Campaigns/Programs to CRM

edited Jun 24, 2012 11:29PM in CRM On Demand - Supplemental Applications (MOSC) 1 commentAnswered
Hi,
I have a question regarding the campaign update process in CRM during the publishing of information from ODM to CRM.

If I manually create a campaign in CRM & also create a corresponding Program with the exact same information in ODM, then when a new activity gets recorded on the Program in ODM, will it create a new activity on the existing Campaign in CRM or will it create a new campaign in CRM?

Thanks,
Kiran.

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