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When I create an SR and set Contact Method to email why doesn't support contact me by email?

edited Jun 27, 2012 8:59PM in Using the My Oracle Support Portal (MOSC) 8 commentsAnswered
 When I create an SR and set Contact Method to email why doesn't support contact me by email?  All I am getting is email stating:

"Please note that your Service Request Number 3-5862061151 has been updated. To view the update, please access My Oracle Support at https://support.oracle.com/ and choose the Service Requests tab."


GlenG

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