Enterprise Manager Generic (MOSC)

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Unable to find "Create SR" in Incidents screen

edited Jun 28, 2012 12:05AM in Enterprise Manager Generic (MOSC) 3 commentsAnswered
Hi all,
We have recently installed EM12 and according to the online help it's possible to create an SR from the Incident Manager detail view.

I can open the "My Oracle Support Knowledge" and it shows knowledge base search results as I've successfully linked my support account in EM.

However, I'm unable to find either the "Service Requests" tab or the "Create SR" button referred to in the online help which reads:

  1. Select one of the standard views. Choose the appropriate incident or problem in the View table.

  2. In the resulting Details region, click My Oracle Support Knowledge. Sign in to My Oracle Support if you are not already signed in.

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