Siebel Business Process & Functionality (MOSC)

MOSC Banner

How can Assignment Manager be configured to update the S_ACT_EMP.EMP_ID column when an Activity reco

edited May 13, 2013 11:19AM in Siebel Business Process & Functionality (MOSC) 4 commentsAnswered
Siebel Community:

In our Production environment, we use Assignment Manager to re-assign Activities.  We use only single owner Activities as opposed to a "team ownership" concept. 

When an Activity is created, a row in S_EVT_ACT is created as well as a row in S_ACT_EMP.  Initially, the data looks correct.  S_EVT_ACT.OWNER_PER_ID matches S_ACT_EMP.EMP_ID.  However, when Assignment Manager runs, it sets S_EVT_ACT.OWNER_PER_ID to a new Employee, but leaves the old Employee id in S_ACT_EMP.EMP_ID.  Ideally, S_ACT_EMP.EMP_ID should match S_EVT_ACT.OWNER_PER_ID.  I tried to summarize with an example below:

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center